Support
Lesson, booking, cancellation, no-show, payment, and VORT policies for learners.
Learner Booking Change Policy
How learners can cancel or reschedule LicenceMate lesson bookings, including the 24-hour change window and instructor reschedule proposals.
Booking Policies
Learner Lesson Terms and Conditions
Learner lesson terms covering LicenceMate lesson bookings, wallet credits, cancellations, no-shows, safety, and support outcomes.
Booking Policies
No-Show Policy for Lessons
What happens when a learner or instructor does not attend a LicenceMate lesson booking, and how this differs from cancellation.
Booking Policies
Payment, Wallet Credit, and Refund Policy
How LicenceMate wallet credits work when lesson bookings are cancelled, rescheduled, forfeited, or confirmed from an instructor proposal.
Booking Policies
VORT Terms and Conditions
Terms for LicenceMate VORT bookings, Pre-VORT warmups, vehicle options, test-day requirements, cancellations, refunds, no-shows, and re-tests.
Booking Policies