Privacy Policy

1. Information We Collect

When you use LicenceMate's services, we collect information that you provide directly to us, including:

• Personal details (name, email address, phone number)
• Learner's permit information and licence details
• Address and location information for test bookings
• Payment information (processed securely through Stripe)
• Booking preferences and history

2. How We Use Your Information

We use the information we collect to:

• Process and manage your VORT test and driving lesson bookings
• Connect you with qualified driving instructors in your area
• Process payments securely through our payment partners
• Send booking confirmations and important updates
• Improve our services and user experience
• Comply with legal obligations and safety requirements

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With driving instructors to facilitate your bookings
• With payment processors (Stripe) to handle transactions
• When required by law or to protect our rights and safety
• With service providers who assist in operating our platform

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted data transmission using SSL technology
• Secure payment processing through PCI-compliant providers
• Regular security updates and monitoring
• Limited access to personal information on a need-to-know basis

5. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt out of non-essential communications
• Request a copy of your personal data
• Lodge a complaint with relevant privacy authorities

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences and analyze how our service is used.

7. Advertising & Conversion Tracking

We may share limited customer information (such as email address, phone number, or other identifiers) with trusted advertising partners, including Meta (Facebook/Instagram) and Google, to help us measure the effectiveness of our advertising and improve our services. This information is always shared in a secure, encrypted format and is used solely for the purpose of:

• Matching our customers with their accounts on these platforms
• Measuring conversions (e.g. when a contact becomes a customer)
• Improving the relevance of our advertising and reaching people with similar interests

We do not sell or disclose your personal information to advertisers. All sharing is done in accordance with applicable privacy laws, and you may opt out of this activity at any time by contacting us.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: [email protected]
• Phone: 1300 138 626