Instructor Lesson Terms and Conditions

These Instructor Lesson Terms and Conditions apply to instructors, driving schools, and other providers who offer or deliver driving lessons, lesson packages, practical driving support, or related services through LicenceMate.

They are intended to sit alongside LicenceMate's general website terms, privacy policy, provider calendar terms, any provider onboarding requirements, and any written agreement between LicenceMate and the instructor or provider. If there is an inconsistency, the document that deals most specifically with the issue should apply to the extent of that inconsistency, unless LicenceMate states otherwise in writing.

1. Scope

These terms apply when an instructor or provider:

• creates or maintains a LicenceMate instructor or provider account;
• lists, offers, accepts, schedules, reschedules, cancels, or delivers lessons through LicenceMate;
• receives learner details, booking information, payments, or platform communications through LicenceMate;
• uses LicenceMate tools, including dashboards, calendar features, booking management, learner records, messaging, or support channels; or
• represents to learners that lessons are booked, managed, or supported through LicenceMate.

These terms cover the instructor's obligations to LicenceMate, learners, and other people affected by the lesson. They do not replace road rules, licensing laws, workplace obligations, insurance requirements, privacy laws, consumer laws, or any other legal duties that apply to the instructor.

2. Instructor status and relationship

Unless a separate written agreement says otherwise, instructors and providers are independent businesses or independent contractors. They are not employees, agents, partners, or representatives of LicenceMate.

LicenceMate provides a platform that may help learners find, book, pay for, manage, and receive support for lessons. The instructor remains responsible for safely and lawfully delivering the lesson.

The instructor must not:

• claim to be employed by LicenceMate unless LicenceMate has confirmed this in writing;
• make promises, warranties, discounts, refunds, guarantees, or commitments on LicenceMate's behalf;
• use LicenceMate branding in a way that suggests LicenceMate directly operates the instructor's business;
• bind LicenceMate to any obligation; or
• represent that LicenceMate controls the instructor's vehicle, licence, insurance, lesson method, road conduct, or safety decisions.

Where a provider operates through a company, partnership, driving school, or other entity, the provider must ensure each individual instructor who delivers lessons through LicenceMate understands and follows these terms.

3. Qualifications, licences, and legal compliance

The instructor must hold and maintain all licences, accreditations, authorities, registrations, working permissions, and approvals required to deliver driving lessons in each state or territory where they operate.

This may include, depending on location and lesson type:

• a current driver licence for the relevant vehicle class;
• a current driving instructor licence, accreditation, or authority;
• any required working with children check, vulnerable person clearance, or similar approval;
• any required business registration, tax registration, or regulatory approval;
• permission to provide lessons in the relevant vehicle type, including manual, automatic, motorcycle, heavy vehicle, or any other specialist vehicle; and
• compliance with all road rules, transport regulations, instructor codes of conduct, consumer laws, occupational health and safety laws, privacy laws, and anti-discrimination laws.

The instructor must promptly tell LicenceMate if any licence, accreditation, approval, insurance, or legal permission is suspended, cancelled, restricted, expired, under investigation, or otherwise affected.

LicenceMate may request evidence of qualifications, licences, insurance, vehicle details, or other compliance information at onboarding or at any later time. The instructor must provide accurate and current information within the timeframe requested.

4. Insurance and vehicle obligations

The instructor must ensure that any vehicle used for a lesson is safe, roadworthy, registered, insured, and suitable for the lesson being delivered.

The instructor is responsible for:

• maintaining compulsory third party insurance and any other legally required insurance;
• maintaining public liability, professional indemnity, motor vehicle, business use, instructor, or other insurance appropriate for their work;
• confirming that their insurance covers paid driving instruction, learner drivers, the relevant vehicle, and the relevant operating area;
• maintaining the vehicle in a clean, safe, mechanically sound, and lawful condition;
• ensuring the vehicle has all controls, signage, mirrors, safety equipment, and modifications required for instruction;
• ensuring any dual controls are professionally installed, maintained, and functioning where required or represented;
• ensuring the vehicle complies with roadworthiness, registration, and inspection requirements; and
• ensuring the vehicle is not used for a lesson if it is unsafe, defective, unregistered, uninsured, or otherwise unlawful.

The instructor must not deliver a lesson in a vehicle that creates an unreasonable safety risk or fails to meet applicable legal or insurance requirements.

If a learner uses their own vehicle, the instructor must make any checks required by law or good professional practice before the lesson starts. The instructor may refuse to proceed if the vehicle is unsafe, unsuitable, uninsured, unregistered, or otherwise not appropriate for the lesson.

5. Calendar, availability, and scheduling obligations

The instructor must keep their LicenceMate availability, calendar, service areas, lesson durations, booking rules, and blocked times accurate and up to date.

The instructor is responsible for:

• offering only times they are reasonably available to teach;
• keeping external calendars and LicenceMate availability aligned where calendar sync is used;
• allowing enough travel time, rest time, vehicle preparation time, and administrative time between lessons;
• checking booking notifications, dashboard updates, calendar entries, emails, SMS messages, and other communications regularly;
• promptly correcting any availability error or double booking;
• telling LicenceMate as soon as possible if they cannot attend a booked lesson; and
• not opening availability in locations or times where they cannot safely or realistically deliver the lesson.

Calendar sync, reminders, notifications, and dashboard tools are support tools only. The instructor remains responsible for checking their schedule and attending accepted bookings.

6. Booking acceptance and confirmation

A lesson may be treated as accepted when the instructor accepts it through LicenceMate, when the instructor makes availability available for instant booking, or when LicenceMate confirms the booking under the applicable booking flow.

Once accepted, the instructor must:

• honour the lesson time, location, duration, and lesson type unless changed through an approved process;
• review learner details and any relevant booking notes before the lesson;
• contact LicenceMate promptly if the booking details are incomplete, unclear, unsafe, or unsuitable;
• avoid asking the learner to separately confirm or pay outside LicenceMate unless LicenceMate has approved that process; and
• comply with any booking rules, package rules, pricing rules, or service standards that apply to the booking.

LicenceMate may decline, cancel, reassign, or hold a booking if there is a platform issue, payment issue, safety concern, compliance concern, learner concern, or other operational reason.

7. Lesson delivery standards

The instructor must deliver each lesson professionally, safely, and in accordance with applicable law and accepted driving instruction standards.

The instructor must:

• arrive on time and be fit to teach;
• deliver the booked lesson for the agreed duration, subject to safety, legal, and learner readiness issues;
• provide instruction appropriate to the learner's licence stage, experience, goals, and conditions on the day;
• act respectfully and avoid bullying, harassment, intimidation, discrimination, or inappropriate conduct;
• maintain clear professional boundaries with learners;
• avoid using a mobile phone or other device in a way that is unsafe, unlawful, or distracts from instruction;
• comply with road rules and require the learner to do the same;
• use reasonable care when giving directions, interventions, feedback, and route instructions;
• keep lesson records, progress notes, logbook information, or competency records where required;
• avoid teaching while impaired by alcohol, drugs, fatigue, illness, or any other condition that affects safe instruction; and
• tell LicenceMate about serious learner conduct issues, safety risks, or incidents as soon as reasonably possible.

The instructor must not guarantee a licence outcome, test result, number of lessons required, or government assessment outcome unless LicenceMate has expressly approved the statement and the statement is lawful and accurate.

8. Learner permit and identity checks

Before a lesson starts, the instructor must take reasonable steps to confirm that the learner is legally allowed to drive for the lesson.

This may include checking:

• the learner's identity;
• the learner's current permit, learner licence, provisional licence, or other authority to drive;
• any licence class, transmission, supervision, display plate, logbook, passenger, speed, or vehicle restrictions;
• whether the learner must wear corrective lenses or meet another licence condition; and
• any other requirement that applies in the relevant state or territory.

The instructor must not allow the learner to drive if the instructor knows or reasonably suspects the learner is not legally permitted to do so.

If the learner cannot provide required evidence, appears impaired, behaves unsafely, refuses to comply with lawful instructions, or is otherwise unfit to drive, the instructor may refuse to start or continue the lesson. The instructor must report the issue to LicenceMate promptly.

9. Cancellations, reschedules, lateness, and no-shows

The instructor must manage cancellations and reschedules through LicenceMate unless LicenceMate has approved another process.

The instructor must not cancel or reschedule accepted bookings except where reasonably necessary, including because of illness, vehicle failure, unsafe conditions, legal restrictions, emergency, learner safety, or other genuine operational reasons.

If the instructor needs to cancel or reschedule, they must:

• give as much notice as possible;
• update the booking through LicenceMate where available;
• provide an accurate reason if requested;
• cooperate with LicenceMate to rebook, reassign, credit, or refund the learner where appropriate; and
• not pressure the learner to accept a replacement time that is unsuitable.

If the instructor is late, they must notify the learner and LicenceMate as soon as possible. LicenceMate may require the instructor to extend the lesson, provide a partial credit, accept reduced payment, or take another reasonable step depending on the circumstances.

If a learner is late or does not attend, the instructor must follow LicenceMate's no-show process. The instructor should make reasonable attempts to contact the learner and should wait for any minimum period required by LicenceMate policy before marking the lesson as a no-show.

Fees for cancellations, reschedules, lateness, or no-shows may depend on the timing, reason, evidence provided, learner impact, package rules, consumer law requirements, and LicenceMate policies in force at the time.

For clarity, instructors are not paid for instructor-cancelled bookings, instructor emergency cancellations, or instructor no-shows. If an instructor proposes a reschedule, the original booking is cancelled and the instructor is not paid for the original booking; any payment for the replacement lesson depends on the learner accepting the proposal and the replacement lesson being delivered under the applicable payment arrangements.

10. Payments, settlement, refunds, and chargebacks

Where payments are processed through LicenceMate, the instructor must not collect a separate payment from the learner for the same lesson unless LicenceMate has approved this in writing.

LicenceMate or its payment provider may collect learner payments, hold funds, deduct platform fees, process refunds, manage credits, offset amounts, and settle instructor payments under the applicable payment arrangements.

LicenceMate does not settle instructor payment for a booking that the instructor cancels, a booking cancelled through the instructor emergency cancellation flow, or a confirmed instructor no-show.

The instructor is responsible for:

• providing accurate bank, tax, business, and identity information required for settlement;
• keeping payment details current;
• paying any taxes, levies, superannuation obligations, business costs, insurance costs, or other amounts for which the instructor is responsible;
• ensuring invoices, receipts, and tax information they provide are accurate;
• promptly reporting payment errors or suspected fraud;
• cooperating with refund, dispute, chargeback, and payment investigation processes; and
• not avoiding LicenceMate fees by moving a platform booking or learner relationship outside LicenceMate.

LicenceMate may delay, withhold, reverse, offset, or adjust a payment where reasonably required because of:

• a refund, credit, chargeback, or failed payment;
• a learner complaint or lesson dispute;
• suspected fraud, platform misuse, bypassing, or breach of these terms;
• incorrect bank, tax, identity, or business details;
• a duplicate, mistaken, or overpaid settlement;
• a regulatory, compliance, payment provider, or legal requirement; or
• another reasonable operational issue connected with the booking.

Refunds and credits are assessed by LicenceMate having regard to the booking details, learner experience, instructor evidence, applicable policies, and Australian Consumer Law. The instructor must not promise a refund, deny a refund, or negotiate a private settlement on LicenceMate's behalf unless authorised.

If a chargeback or payment dispute relates to a lesson delivered by the instructor, the instructor must provide information reasonably requested by LicenceMate, including attendance records, lesson notes, communications, vehicle or incident details, and any evidence relevant to the dispute.

11. Platform policies and enforcement

The instructor must follow LicenceMate's platform policies, operational requirements, onboarding checks, support processes, safety standards, and reasonable directions.

LicenceMate may take action if it reasonably believes the instructor has breached these terms, created a safety or compliance risk, harmed learner trust, misused the platform, provided inaccurate information, or failed to meet service standards.

Platform action may include:

• requesting information, evidence, or a corrective action plan;
• issuing a warning;
• limiting available booking types, service areas, or availability;
• pausing, suspending, or terminating the instructor's account;
• cancelling, reassigning, or blocking bookings;
• withholding or adjusting payments where permitted;
• removing profile information, reviews, content, or listings;
• reporting a matter to a regulator, insurer, payment provider, or law enforcement agency where appropriate; or
• taking other reasonable action to protect learners, LicenceMate, other instructors, or the public.

LicenceMate may act urgently and without prior notice where needed for safety, legal, payment, security, or platform integrity reasons.

12. Learner data, privacy, and confidentiality

The instructor may receive learner personal information through LicenceMate, including names, contact details, pickup locations, booking details, payment status, lesson notes, licence information, support requests, and other information needed to deliver lessons.

The instructor must use learner information only to deliver, manage, support, or record lessons booked through LicenceMate, or as otherwise authorised by LicenceMate or required by law.

The instructor must:

• keep learner information confidential and secure;
• access only the information needed for the lesson or related administration;
• not sell, share, disclose, publish, scrape, export, or misuse learner information;
• not contact learners for unrelated marketing unless legally permitted and authorised by LicenceMate;
• not move learner records into external systems except where necessary for lawful business records, lesson delivery, or regulatory compliance;
• promptly notify LicenceMate of any actual or suspected data breach, unauthorised access, or privacy complaint; and
• comply with applicable privacy, spam, surveillance, record keeping, and confidentiality laws.

The instructor must not record audio, video, images, location data, or in-car footage of a learner unless it is lawful, necessary, transparent, and consented to where required. Any recording must be handled securely and used only for the disclosed purpose.

13. Safety, incidents, and emergencies

Safety is the instructor's responsibility during the lesson. The instructor must make professional decisions about whether a lesson should start, continue, pause, change route, or end.

The instructor must take reasonable steps to prevent and respond to safety risks, including:

• unsafe learner behaviour;
• unsafe road, weather, traffic, vehicle, or visibility conditions;
• fatigue, illness, impairment, distress, or aggression;
• vehicle defects or mechanical issues;
• collisions, near misses, traffic offences, infringements, or police interactions;
• injury, property damage, or insurance events; and
• inappropriate conduct by either the learner or instructor.

In an emergency, the instructor should first take steps needed to protect life, health, and safety, including contacting emergency services where appropriate.

The instructor must report serious incidents to LicenceMate as soon as reasonably possible. A serious incident includes a crash, injury, police attendance, alleged unlawful conduct, serious learner complaint, threatening behaviour, vehicle safety failure, privacy incident, or any matter likely to affect LicenceMate, the learner, the instructor, an insurer, or a regulator.

The instructor must cooperate with LicenceMate, insurers, regulators, payment providers, and law enforcement agencies in relation to incident reviews and claims.

14. No platform bypassing

The instructor must not use LicenceMate to identify, contact, solicit, or convert learners for the purpose of avoiding LicenceMate bookings, fees, payment processes, policies, or support channels.

The instructor must not:

• ask a learner to cancel a LicenceMate booking and rebook directly;
• request or accept direct payment for a lesson that should be processed through LicenceMate;
• offer a lower price, bonus, discount, or preferential treatment to move a LicenceMate learner outside the platform;
• use learner contact details obtained through LicenceMate for unrelated direct marketing;
• claim that direct booking is required because of a false platform issue;
• discourage a learner from contacting LicenceMate support about a booking, refund, complaint, or safety issue; or
• otherwise interfere with LicenceMate's relationship with the learner.

LicenceMate may treat bypassing as a serious breach and may cancel bookings, suspend access, recover fees, withhold settlement where permitted, or take other action available under these terms or law.

15. Disputes and complaints

If a learner raises a complaint, refund request, safety concern, payment issue, or quality concern, the instructor must cooperate with LicenceMate's review process.

The instructor must provide accurate information within the timeframe requested, which may include:

• attendance records;
• lesson start and end times;
• pickup and drop-off details;
• communications with the learner;
• lesson notes or progress records;
• cancellation or no-show evidence;
• incident reports;
• vehicle or insurance information; and
• any other information reasonably needed to assess the issue.

The instructor must not intimidate, pressure, retaliate against, or privately settle with a learner because the learner contacted LicenceMate, posted a review, requested support, disputed a payment, or made a complaint.

LicenceMate may make operational decisions about bookings, credits, refunds, platform access, and learner support even where the instructor disagrees. This does not prevent the instructor from raising their own dispute with LicenceMate in good faith.

16. Limitation of liability and indemnity

To the maximum extent permitted by law, LicenceMate is not responsible for loss caused by the instructor's lesson delivery, vehicle, driving conduct, professional advice, regulatory compliance, insurance arrangements, employment arrangements, tax treatment, representations, misconduct, or breach of these terms.

Nothing in these terms excludes, restricts, or modifies rights, guarantees, remedies, or liabilities that cannot be excluded under Australian Consumer Law or other applicable law.

The instructor is responsible for, and indemnifies LicenceMate against, claims, losses, liabilities, damages, costs, and expenses arising from or connected with:

• the instructor's breach of these terms;
• the instructor's lesson delivery or failure to deliver a lesson;
• any unsafe, unlawful, negligent, misleading, or inappropriate act or omission by the instructor;
• a vehicle, insurance, licence, accreditation, tax, employment, or regulatory issue for which the instructor is responsible;
• injury, death, property damage, fines, penalties, or infringement notices arising from the instructor's conduct or vehicle, except to the extent caused by LicenceMate's own unlawful act or negligence;
• misuse of learner information or confidential information;
• platform bypassing or fee avoidance; or
• any claim made by a learner, regulator, insurer, payment provider, employee, contractor, or third party arising from the instructor's business or services.

17. Changes to these terms

LicenceMate may update these terms from time to time to reflect changes to the platform, booking flows, payment arrangements, legal requirements, insurer requirements, safety practices, or business operations.

Where changes are material, LicenceMate will take reasonable steps to notify instructors, which may include email, dashboard notice, support article update, or another platform communication.

By continuing to use LicenceMate after updated terms take effect, the instructor accepts the updated terms. If the instructor does not accept the updated terms, they must stop accepting or delivering LicenceMate bookings and contact LicenceMate about account closure or any existing bookings.

18. Governing law

These terms are governed by the laws of South Australia and applicable Commonwealth laws of Australia, subject to any mandatory rights or remedies that apply under Australian law.

The instructor and LicenceMate should first try to resolve disputes in good faith through LicenceMate support. If a dispute cannot be resolved informally, either party may use the courts, tribunals, regulators, or dispute processes available under applicable law.

19. Contact

Questions about these terms, instructor obligations, incidents, complaints, payments, or learner data should be directed to LicenceMate.

LicenceMate PTY LTD Email: [email protected]